Every missed call is
VIVA is the Conversational Revenue Platform for Hotels. It handles every guest conversation, 24×7, from inquiry to booking, across every property.
A 30-minute call where you see VIVA live on your own booking scenarios.
A missed call doesn't disappear. It gets booked somewhere else.
40% of calls to hotels never get picked up, and you pay 18% commission on a guest who called you first.
Nobody answers
The call never reaches anyone
No after-hours coverage
Nights, weekends and holidays go to voicemail, or nothing at all.
Slow response
At peak check-in, hold times and late callbacks cost bookings.
Bookings go to OTAs or competitors
Missed calls leave no record of what the guest wanted, or why.
- No call intent visibility
Someone answers
The call is picked up, but doesn't pay off
Language gap
Guests call in 75+ languages. Your team covers a few.
Missed upsell
Upgrades and add-ons depend on who picks up.
Rising staff costs
Hiring and turnover never stop, and every call needs a person.
- Upgrades, ancillary revenue and margin slip away
CASE STUDY · ASIAN HOTEL CHAIN
recovered in 8 months across 7 properties, from calls that used to go unanswered.
From first hello to confirmed booking
Connected directly to your CRS and PMS, VIVA acts on live rates and availability, not just answers questions.
24×7 availability
Never miss a call, even during off-hours.
Multi-language support
75+ global languages supported.
Omnichannel coverage
Built to expand beyond voice. WhatsApp and web chat are next.
Automated upselling
Suggests room upgrades, add-ons and promotions on every call.
Personalised guest interactions
Recognises repeat guests and tailors recommendations.
Seamless integration
80+ PMS/CRS supported, so every answer uses real-time ARI.
Conversation analytics
Tracks intent and sentiment on every call.
Human handoff
Transfer only the calls you choose to your team.
Customisable
Voice, tone and escalation rules, tailored to your brand and property.
Results every team can measure
Live in 2 to 4 weeks
Our team works through every step with you.
Map your workflows
We learn how guests call your hotels and what each property needs.
Integrate
We connect VIVA to your PMS/CRS and phone system.
Configure call flows
We setup how VIVA handles each call and what it draws on.
Launch and refine
We go live, then keep refining based on your team's feedback.
Built to fit how your hotels run
75+ languages
Understand every guest, in one seamless conversation.
80+ PMS/CRS integrations
Real-time ARI and restrictions, pulled directly from your systems.
Secure & Compliant
Built to hotel data security standards, so guests can trust every conversation.
Every property, one setup
Each hotel keeps its own rates, rules and voice.