UNO VIVA is an AI-powered voice agent for hotels that handles inbound reservation calls, quotes live rates and availability, completes bookings, manages upsells, and escalates to staff when required.

How is this different from an IVR or a chatbot?

Unlike menu-based IVRs or basic chatbots, VIVA uses natural language to conduct full reservation conversations—quoting rates, confirming bookings, and offering upgrades—similar to a human agent.

What core systems does UNO VIVA integrate with?

VIVA integrates with leading CRS and PMS systems to pull live inventory, rate rules, availability, and restrictions, ensuring accurate guest communication.

How long does implementation take?

Typical go-live is 2–4 weeks, including integration, voice customization, training, testing, and deployment with support from the RateGain team.

What languages does UNO VIVA support?

VIVA supports 30+ languages and can deliver fluent, context-aware conversations based on your property’s target markets.

The Hotel Revenue Leak Checklist

Every reservation call, chat, and message is a direct booking opportunity. This quick checklist helps you identify where guest conversations are slipping through the cracks — and how much revenue that might be costing your hotel.

Interview UNO VIVA

Book an expert-led demo and discuss how UNO VIVA can support your front desk.

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Speak to Your Guests in 30+ Languages Easily

Hear UNO VIVA Talk to a Real Guest

This is a real reservation call handled by UNO VIVA—from inquiry to booking.

What You’ll Evaluate in This Checklist

Because today’s front desk needs backup that’s always available, always accurate, and never misses a booking opportunity.

Availability

Are all guest enquiries answered instantly, or are missed calls and delays costing you bookings?

Accuracy

Are rates, availability, and packages shared in real time from your CRS/PMS?

Multilingual Demand Capture

Can international guests enquire and book smoothly in their preferred language?

Upsell Opportunities

Are upgrades, packages, and add-ons consistently offered during reservation conversations?

Visibility

Can you track conversation-to-booking conversions and identify missed opportunities?

Scalability

Can your reservation setup handle peak enquiry volumes without impacting response quality?

100%

Answer Rate
Achieved

40%

Revenue Uptake Through Cross-selling

40%

Increased
Bookings

68%

Reduction in
Operational Cost

How it Works

Step 1

Guest Calls
Your Hotel

Step 2

UNO VIVA responds in your language and brand identity

Step 3

Confirms Booking, recommends upgrades, modifies bookings or transfers to staff when needed

Step 4

Sends confirmations to guests and to PMS

Get to know UNO VIVA

Everything you need to feel confident about hiring your first AI reservations colleague.

Blog

6 Ways UNO VIVA Scales Hotel Revenue Through the Voice Channel

Press Release

RateGain Announces Exclusive Partnership with Aztech Digital to Accelerate UNO VIVA’s Expansion Across Greece and Cyprus

Resume

A complete profile of UNO VIVA as an AI reservations colleague - skills, experience, and results.

Interview UNO VIVA

Book an expert-led demo and discuss how UNO VIVA can support your front desk.

I have read RateGain's Privacy Policy and Cookie Policy. *

I wish to receive information on products, services, and offerings from RateGain Travel Technologies Limited

The Hotel Revenue Leak Checklist

Interview UNO VIVA

Speak to Your Guests in 30+ Languages Easily

Hear UNO VIVA Talk to a Real Guest

What You’ll Evaluate in This Checklist

Availability

Accuracy

Multilingual Demand Capture

Upsell Opportunities

Visibility

Scalability

Answer Rate Achieved

Revenue Uptake Through Cross-selling

Increased Bookings

Reduction in Operational Cost

How it Works

Step 1

Step 2

Step 3

Step 4

Get to know UNO VIVA

Blog

6 Ways UNO VIVA Scales Hotel Revenue Through the Voice Channel

Press Release

RateGain Announces Exclusive Partnership with Aztech Digital to Accelerate UNO VIVA’s Expansion Across Greece and Cyprus

Resume

A complete profile of UNO VIVA as an AI reservations colleague - skills, experience, and results.

Interview UNO VIVA

Instantly bring your teams together to leverage AI

Answer Rate
Achieved

Increased
Bookings

Reduction in
Operational Cost