UNO VIVA is an AI-powered voice agent for hotels that handles inbound reservation calls, quotes live rates and availability, completes bookings, manages upsells, and escalates to staff when required.

How is this different from an IVR or a chatbot?

Unlike menu-based IVRs or basic chatbots, VIVA uses natural language to conduct full reservation conversations—quoting rates, confirming bookings, and offering upgrades—similar to a human agent.

What core systems does UNO VIVA integrate with?

VIVA integrates with leading CRS and PMS systems to pull live inventory, rate rules, availability, and restrictions, ensuring accurate guest communication.

How long does implementation take?

Typical go-live is 2–4 weeks, including integration, voice customization, training, testing, and deployment with support from the RateGain team.

What languages does UNO VIVA support?

VIVA supports 30+ languages and can deliver fluent, context-aware conversations based on your property’s target markets.

UNO VIVA: Ihr stets verfügbarer KIKollege für Reservierungen

Stellen Sie einen Sprach-KIAgenten ein, der jeden Anruf beantwortet, Zimmer bucht und konsequent Upselling betreibt. Vollständig CRS-integriert und
vom ersten Tag an einsatzbereit